New stage in OCS

posted Jul 25, 2016, 10:18 PM by Caroline Nzui

The OCS Team, dedicated in implementing our institutional platform Agresso, began operation in CIAT since January 2015 with various modules such as logistics, finance and travel. Later, in January 2016  the Human Resource Management module went live with 12 sub-modules and a transition phase began where people from the OCS project returned to the IT Unit and/or to their respective areas (such as supplies, Human Resource Management).

For this reason and beginning this year (2016), the IT unit acquired full control and accountability of users support, training and new requirements both for HQ and the regions.

We appreciate if all support requests and/or services are channeled through the helpdesk, our single point of contact. Our staff is receiving all the necessary training to solve all user requests including all necessary follow-ups.

 Remember you can contact the helpdesk on extension 
3097 or email &