OSU Service Desk Launch.

posted Sep 15, 2015, 11:57 PM by Caroline Nzui
The long awaited ServiceNow service desk system went live for OSU on Monday 14th September 2015. It will now be easier to follow up on issues and view regular reports on pending tickets and service level attainments from the service desk.

ServiceNow is a cloud based solution that offers effective IT Service Management as per ITIL Best Practices. It’s process automation platform that can manage most aspects of ICT services from incident and problem management, change management and configuration management.

To log all issues and requests to “OCSSupport List” ocssupport@cgiar.org. All messages sent to this address will now be automatically logged in the system and assigned to an OSU Support person. The self-service module will be operational within a few weeks that can be used to log issues and requests online.