The OSU was created to:
- Establish, maintain and develop a stable hosting
platform (infrastructure, systems and software) for the operation of the OCS
production environment and for the development and test environments.
-
Manage User Access (Firewall, VPN, Active
Directory, Citrix/Remote Desktop Protocol (RDP) for Smart client access and
Self Service web access).
- Monitor performance of the hosting
platform against agreed requirements and service levels and adjust the
environment where needed.
- Provide oversight, from the hosting
environment perspective, of the initial and future OCS Centre deployments.
- Setup and manage an OSU Service desk that
provides support for the hosting platform and second-level application support.
The first level of support for OCS issues is the centre’s existing help desk
function and the centre’s team of OCS experts; when a request cannot be
resolved at this level the centre team escalates the issue to the OSU. If
necessary, an OSU specialist escalates problems or issues to Unit4 Agresso Managed
Services (AMS) or other providers. Contractually, the OSU is the only contact
point between CGIAR centres and Unit4 and other vendors.
- Suggest new initiatives and provide
coordination for the development and implementation of new Agresso modules and
major changes to existing modules that several member Centres decide to
implement.
- Exercise controlled change of all system upgrades,
updates and modifications to the production environment and guide centres on
updating their systems to minimise disruption to participating Centres
- Implement changes to the Consortium
managed control lists in Centres’ clients
- Maintain the base build client of the OCS,
implementing changes approved by the System Development Authority (SDA) and guide
Centres on applying relevant updates of the base build to their individual
clients
- Coordinate future cross-centre training
initiatives and update the core set of end-user training materials
- Manage the risk profile, security and
business continuity of the OCS
- Manage the contracts and service level
agreements that OCS has with AMS and other third party providers for hosting,
managed services, and other products and services.
-
Assist the OCS Steering Committee (SC) and
System Design Authority (SDA) to discharge their responsibilities
- Manage the administrative functions of the
OCS including procurement, assets and
billing
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