Operational Support Unit for the One Corporate System


As part of the One Corporate System (OCS) an interim Operational Support Unit (OSU) was created in February 2012 with the intention of becoming a fully functioning Unit by July 2013. The OSU has been created to manage the common OCS hosting environment, the contracts and other administrative tasks as well as coordinating future common improvements to the OCS. The interim OSU was setup to support the implementation phase of the project and has been managed by IRRI. IRRI is one of the Phase I Centers who first required the OCS environment and they have the most experience in setting up and managing infrastructure on the Amazon Web Services (AWS) platform that was selected as the hosting provider. Agresso Managed Services (AMS) was contracted to install and manage the ABW system and database within the hosting environment.

Now that all Centers are using the OCS environment and OCS is moving into the production phase of the project the requirements of the OSU are changing. There is a need to operationalize the functions provided by OSU, which requires timely support to more offices spread globally around the world and the production environment must be stable with changes managed to minimise disruption. Risk management and business continuity must be implemented to limit downtime if unexpected incidents occur.

The World Agroforestry Centre was selected to host the OSU from 1st July 2013 from their head office in Nairobi. This will be beneficial to all OCS members as Nairobi is in a time zone where the working day overlaps with part of the working day of all OCS member head offices and with the UNIT4 support team based in the UK. The World Agroforestry Centre will be responsible for and accountable to the OCS member Centres through the OCS Steering Committee as described in the Operational Support Unit Collaboration Agreement signed by all member Centres.

Read more about service provided by OSU here

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NamePositionLocationTime ZoneSkypeHangout
Ian Moore Head OSU Kenya GMT +3 moorei i.moore@cgxchange.org 
David Porras OCS Project Coodinator France GMT +2 davidp.m d.porass@cgxchanange.org 
Caroline Nzui ICT Service Desk /Unit Administrator Kenya GMT +3 carolnzui c.nzui@cgxchange.org 
Daniel Nderitu ICT Administrator Kenya GMT +3 daniel.mjomba d.nderitu@cgxchange.org 
Denis Diaz AWS Specialist Philippines GMT +8 ddmaco d.diaz@irri.org 
Ronald Noguera IT Systems Administrator Philippines GMT +8  r.noguera@irri.org 
Peter Valdivieso ICT System Administrator Peru GMT - 5  p.Valdivieso@cgxchange.org 
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